Refund & Cancellation Policy

Last updated: April 2026

Cancellation by Customer

✅ Full Refund (48+ hours before appointment)

Cancellations made 48 hours or more before your scheduled appointment receive a full refund.

  • No questions asked
  • Refund processed within 5-7 business days
  • Refunds returned to original payment method

❌ No Refund (Less than 48 hours before appointment)

Cancellations made less than 48 hours before your scheduled appointment are non-refundable.

  • This includes cancellations on the day of service
  • Short notice prevents us from offering the slot to other customers
  • You may reschedule for a future date (see Rescheduling section)

Rescheduling

  • 48+ hours before appointment: Reschedule free to any available date
  • Less than 48 hours before appointment: Reschedule subject to availability; no charge, but payment remains on your account
  • Rescheduling requests must be submitted via email or phone
  • Rescheduled appointments must be booked within 3 months of original appointment

Cancellation by The Car Valeting Experts

  • We reserve the right to cancel or reschedule appointments due to:
    • Severe weather conditions (heavy rain, snow, ice)
    • Unforeseen circumstances or emergencies
    • Staff illness or unavailability
    • Vehicle access issues on the day
  • In such cases, you will be notified as soon as possible
  • We will offer to reschedule at no charge or process a full refund

No-Show Policy

  • If you miss your appointment without cancelling, payment is forfeited
  • No refund will be issued for no-shows
  • If extenuating circumstances prevented you from cancelling, contact us within 24 hours
  • We may, at our discretion, offer a one-time courtesy reschedule

Late Arrivals

  • We aim to arrive within your scheduled time window
  • If we are running more than 30 minutes late, we will contact you
  • You have the option to reschedule at no charge
  • Minor delays (under 30 minutes) do not qualify for refund or rescheduling

Partial Services

  • If we begin service and circumstances prevent completion (extreme weather, access issues, vehicle problems):
    • We will complete as much as safely possible
    • A partial refund may be issued for incomplete work (at our discretion)
    • You may reschedule the remaining work at no additional charge

Dissatisfaction with Service

  • If you are unsatisfied with our Service, contact us within 24 hours
  • We will make reasonable efforts to resolve issues at no charge
  • If the issue cannot be resolved, a partial or full refund may be offered
  • Service quality disputes must be reported with photographic evidence

Payment & Refund Processing

  • All refunds are processed to the original payment method
  • Refunds typically appear within 5-7 business days
  • Credit card refunds may take up to 10 business days depending on your bank
  • PayPal refunds are processed immediately
  • No cash refunds are issued; all payments must be refunded electronically

Quick Reference

Cancellation TimingRefund Status
48+ hours before✅ Full Refund
Less than 48 hours❌ No Refund
No-show❌ No Refund

Contact Us

To request a cancellation, reschedule, or discuss your refund:

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